TERMS AND CONDITIONS FOR MTB COACHING AND LEAD RIDES
Please take a moment to familiarize yourself with our terms and conditions. By making a booking with Rideabout you are deemed to accept and adhere to our Terms and Conditions.
All bookings are taken via our website, Rideabout.co.
For 1-2-1 bookings you are advised to contact us first to arrange a convenient date. Group sessions are fixed dates. All bookings will be confirmed once payment has been taken. If you do not receive confirmation, please contact us to confirm your booking has gone through.
Cancellation by client
Cancellations by the client before 14 days to the course commencing are refundable minus a 20% administration charge.
Cancellations by the client within 14 days of the course commencing are transferable to another rider (on their agreement) but non refundable.
Cancellation by Rideabout
In all circumstances Rideabout will endeavour to make sure your day goes ahead as planned. In the unforeseen event of a course cancellation Rideabout will refund 100% of course fees or a course date transfer.
Personal details and data collection
Payments are made using an approved secure system and details will not be retained in the system once the order has been processed.
We require you to register your Personal Data in order to make a booking so we can contact you should there be a problem with your order. Please ensure you check details provided for accuracy so we can ensure effective communications with you.
Rideabout accept no liability for personal accident, loss or damage to personal equipment of clientele participating on a course.
As mountain biking is a hazardous sport we recommend that all participants take out personal accident insurance.
Participants take part in courses at their own risk and they must abide by the rules laid down by the instructor at the present time.
Medical and Fitness
When booking on a course it is your responsibility to make sure you are at the minimum fitness level required stated in the course information area. You are required to read and tick the participant declaration when booking a course.
You are responsible for riding within your capabilities at all times. You will never be asked to ride anything you are not comfortable with. When booking on a course please check the prerequisite skill level required for the course. If you are unsure please contact us. We reserve the right to deny participation in activity if you are not at the required prerequisite skill level.
If you have a disability which may affect the suitability of activities, please contact us before booking on a course. Within our training and the remit of the course we will accommodate your needs but in some cases we may be unable to do this. If so, we will suggest an alternative course, offer a private booking or refer you to an alternative coach who has the resources to accommodate your needs.
Bike – It is your responsibility to make sure your bike is both serviceable and safe, all bikes will be checked by the instructor prior to the course commencing. If you are unable to take part due to your bike being an unsafe condition then you will not receive a refund.
Personal protective equipment – Helmets must be worn at all times, gloves, knee and elbow pads are at your own discretion. Helmets must be an approved kitemark helmet and be in visibly good condition with no cracks or faults with the straps.
Venues and Timings
Rideabout provide basic information in order for you to get to the venue where your course will take place. It is your responsibility to ensure you get to the venue on time. If you have any doubts about the meeting point, please ensure you contact us prior to the course commencing.
You are advised to arrive at least 30 minutes before your session starts. Sessions will start on time and if you arrive late and miss the safety briefing you may not be able to join the session. If you book a private session and are late, you will forfeit part of your session, for example, if you book a 3 hour session but arrive an hour late, your session will be the remaining 2 hours.
If you are unsure to any of the Terms and Conditions, please contact us with your concerns.